Privacy Policy

About this notice

This notice explains how information is handled on petpulse.space and in the PetPulse iPhone app. PetPulse is operated by the PetPulse team. For questions about this notice or your information, contact our contact page.

The website introduces an app being prepared for release. Feature availability may change. The interactive website examples are demonstrations, not individual assessments or veterinary advice.

Using this website

The quiz, checklist and app preview run in your browser. Their answers and selections are not sent to a server, saved to a website account or persisted by this website after a page reload. Downloading a checklist saves a text file on your device.

This website does not include advertising trackers or analytics scripts. Hosting and security providers can process technical information such as IP addresses, request times, browser information and requested URLs to deliver and protect the site. Infrastructure security features may use essential cookies. Fonts and images are served with the website, not from third-party font services.

Information in the app

The app stores pet profiles, passport details, photographs, journals, care events, saved plans and results locally on your device. System backups may contain app data according to your device and backup settings. Apple processes purchases; PetPulse uses purchase and subscription status to control access. We do not receive your full payment-card details.

If you choose location-based region detection, Apple location and geocoding services help determine your country, region or city. The app may include that region in a request for personalised guidance. You can manage location, photo and notification permissions in iOS Settings.

When you request personalised guidance

When you request personalised guidance in the app, the relevant questionnaire answers, pet context, question text and/or selected prepared images are transmitted to the PetPulse backend and contracted processing providers to prepare a response. Depending on the feature, this may include passport details or information about your dog’s health. Send only information you are entitled to share and avoid unnecessary personal or sensitive details about people.

Backend and provider systems may process technical logs and request information for operation, troubleshooting and abuse prevention. This notice does not promise zero retention. Retention and processing by these providers are subject to their applicable service settings and policies. You can use manual app features without requesting personalised guidance. This website’s demo does not use that backend.

Contact messages

When you submit the contact form, your name, email address, selected topic and message are sent to Web3Forms and forwarded to our support inbox. Web3Forms also processes technical information for delivery and spam prevention. We use messages to respond, investigate issues and handle privacy requests, not to enrol you in marketing.

Messages may remain in our correspondence while needed to resolve the enquiry, keep an appropriate support record or meet legal obligations. You can ask us to delete correspondence through our contact page. Web3Forms has its own retention and security practices described in its privacy policy. Do not include account passwords, payment credentials or veterinary documents in this form.

Purposes and providers

We process information to provide requested features, manage access, answer enquiries, secure the service and comply with applicable obligations. Where a legal basis is required, it may be performance of the requested service, legitimate interests in secure operation and support, legal obligations, or consent where required.

Relevant providers include Cloudflare for website hosting and security, Web3Forms for contact submissions, contracted processing providers for personalised requests, and Apple for purchases and device services. Information may be processed outside your country. Applicable provider agreements and legal safeguards govern those transfers. We do not sell your personal information or use the website demo answers for advertising.

Provider information: Cloudflare, Web3Forms, Apple.

Your choices and requests

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction or objection to processing, and to withdraw consent for future optional processing. Contact our contact page and describe your request without sending unnecessary sensitive information. We may need to verify your identity. You may also complain to the relevant data protection authority.

You can edit or delete supported records in the app and manage device permissions in iOS Settings. Deleting local data does not automatically delete prior support messages or copies already processed by backend providers. Contact us for help with those requests. Cancelling a subscription is managed separately through Apple.

Children and security

PetPulse is intended for people responsible for the care of a dog. The website is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has supplied personal information, contact us so we can investigate.

We use reasonable measures to protect information, including encrypted connections, but no service or device can guarantee absolute security. Keep your device protected and share only what is needed for the feature or enquiry.

Changes to this notice

We may update this notice when the service or its data practices change. The date above indicates the current version. Where required, we will communicate material changes through an appropriate channel.